Wednesday, May 6, 2009

I Am Serious... And Don't Call Me Shirley

Brace yourself for a low flying understatement: American Airlines sucks. With the economic downturn, they've only gotten worse.

After a few minor delays with the company, one spanning 26 hours and three airports to get from San Diego to DC, and the most recent involving a 7 hour delay, at JFK, because of a crack in the windshield. I get it - don't trap me in a questionable aircraft, but JFK is a HUB, find me another plane.

Well either the Wahine has some very influential readers, or the company is fed up getting hate mail because look what popped up in my in box: And you know how I love my airline miles!
Dear Ms. Richer:

When your April 17 flight didn't operate on schedule, we, too, were disappointed. Please accept our apology for any inconvenience this flight delay may have caused you. We know how valuable our customers' time is and all our efforts are focused on the on time departure of each and every flight. We'll continue that focus, and the next time you fly with us we'll do our best to ensure you arrive at your destination as scheduled!

Just to give you a little encouragement to fly with us again sometime soon, I've credited your AAdvantage® account with 5,000 bonus miles. This mileage adjustment will appear in a few days. To view your account, go to, we are sorry for the delay of your flight. We'll do better next time.

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